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Consumer Survey about Oilheat in Massachusetts

Date: August 22, 2017

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Sometimes it can feel like you are all by yourself when it comes to making decisions related to your own home. But with more than 750,000 Massachusetts homeowners choosing to heat their homes with oil, there are lots of folks whose experience you can benefit from. Based on a comprehensive consumer survey about attitudes about oilheat, here’s what Massachusetts heating oil homeowners think:*

  • Only 3% of homeowners are dissatisfied with their heating oil company. That means that the overwhelming majority of heating oil homeowners like their dealer and are happy with the service they receive!
  • Safety, service and choice. When homeowners were asked what makes them likely to continue to use heating oil in their home, three of the top answers were that heating oil is safe, heating oil companies provide excellent service and there are many heating oil companies to choose from.
  • It’s all about trust. Trust matters in a big way, especially when it comes to decisions that will impact your family. And 84% of heating oil customers said that they trust their heating oil company and its messages/communications more than other energy companies they might receive information from.

Feel free to contact us if you would like to share your own experiences with oilheat in Massachusetts.

*Based on responses from Massachusetts homeowners in the 2015 Massachusetts Oilheat Customer Attitudes and Behaviors Study