The oilheat industry in Massachusetts is encouraging strict measures to help slow the spread of COVID-19. Technicians and drivers are trained to employ social distancing and hygiene methods when interacting with customers, including the following:
Avoiding direct contact with customers and maintaining the maximum distance possible: at least six feet.
Whenever possible, relying on phone, text, email, teleconferencing, or other electronic communication methods to communicate with customers, instead of in-person conversations.
If available, wearing facemasks and gloves on all service calls and following established glove and mask protocols, including proper disposal.
If possible, sending delivery and service invoices by mail or switching to electronic invoicing instead of leaving invoices at the door.
On service calls, if a customer has separate access to their heating system, trying to request in advance that the area be made available directly (opening bulkheads, cellar doors, etc.)
Before entering a customer’s home, if anyone is present, asking if they or anyone in the household is sick in any way or experiencing symptoms, including fever, coughing and/or shortness of breath.
Staying home if any COVID-19 symptoms are exhibited.
If you have any questions about deliveries or other services, please be sure to contact your local oilheat provider.